Refund Policy
Last updated Oct 26, 2026
Purchases are processed by Paddle.com Market Limited ("Paddle"), our merchant of record. Refunds are issued by Paddle to the original payment method.
1. 14-day refund
If you are not happy with a new paid subscription, ask for a refund within 14 days of the first payment and we will refund it in full. For yearly plans the same applies within 14 days of the first yearly payment or a yearly renewal.
2. Renewals and cancellation
You can cancel any time; the plan stays active until the end of the paid period and is not charged again. Monthly renewals are generally not refunded, but contact us if you forgot to cancel and did not use the Service after the renewal.
3. Top-up credit
Unused top-up credit can be refunded within 14 days of purchase. Credit that has already been used for hosted requests cannot be refunded.
4. Service problems and your rights
If a serious outage or a fault on our side stopped you from using what you paid for, we will refund or credit the affected period. Nothing here limits your statutory rights, including withdrawal rights under EU/UK consumer law and the Israeli Consumer Protection Law.
5. How to ask
Email support@ingot.dev or use the support page with your account email and the invoice number. You can also contact Paddle via paddle.net. Approved refunds usually reach you within 5–10 business days.